Community Notices

Coronavirus health and safety guidance

We want to ensure our community of restaurant partners, couriers and customers are informed about how to protect themselves and others while participating on the TazineEats network. Based on guidance from the World Health Organization (WHO) and the Government of Canada, we recommend taking the following precautions:

  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Maintain at least 1 metre (3 feet) distance between yourself and anyone who is coughing or sneezing
  • Practice respiratory hygiene by covering your mouth and nose with your bent elbow or tissue when you cough or sneeze

Visit the World Health Organization and the Government of Canada website for more resources and the most up-to-date information available.

Contactless Delivery

Contactless Delivery is an easy way to get food delivered that limits unnecessary contact between customers and couriers. As part of our commitment to the health and safety of our network, all food delivery orders* are now Contactless to provide our users with a delivery experience they can feel confident in.

*Alcohol orders excluded.

With Contactless Delivery, the courier will leave your order at your doorstep to limit unnecessary contact. Make sure you check that the phone number on your profile is up-to-date - your courier may call you when the food is delivered. Don’t forget to keep your eye on the order tracker for real-time updates!

General

TazineEats is a better way to order food online. TazineEats lets you easily find and order food from your favourite restaurants, so you can get back to your busy life. We've modernized food delivery to provide you convenience, control, and accuracy.

TazineEats delivers in 100+ cities in Canada. Check out our homepage for the full list of cities.

The delivery time usually depends on the restaurant or fast food ordered from, however we try and make our deliveries on average within 45 minutes.

Delivery charge will depend on the distance from the restaurant which will be calculated and shown on your app as you check out. We however aim and pride ourselves in charging the least amount possible.

cancellation of an order will depend on the restaurant and mostly once the kitchen has already accepted and started to prepare the order it will be difficult to cancel the order but you can however call the customer service number for immediate assistance.

Incase of a misplaced or wrong order, the customer has a right to wedge a complaint though our customer service who will assist you until the dispute is resolved.

Incase of any disputes, requests and queries, clients are able to email or call the customer service who will assist and make sure the case is resolved amicably.

we have unlimited restaurants which you can order from, however ordering from separate restaurants will attract an added delivery fee dependent on location and distance.

During checkout you are given the option to tip the driver and have the option of choosing how much you want to tip the driver. You are however also able to tip the driver upon delivery.

Placing an Order

Step 1: Choose a restaurant

Begin by entering your address on the homepage and press “Find Restaurants In Your Area”. TazineEats will display the restaurants that deliver to your location or are available nearby for pickup. You can indicate what time you would like the food and whether it is for pickup or delivery. You’re ready to pick the restaurant you want to order from.

Step 2: Place order

Once you’ve selected your restaurant, it’s time to choose your food. Browse the restaurant’s menu and select your food and drink choices. Once you’ve finished adding your favourite meal items, press the “Checkout” button. Don’t forget to add cutlery to your order!

Step 3: Checkout

Confirm your order and choose to either pay online or with cash upon pickup or delivery. Your order is immediately sent to the restaurant. Once your order is placed, you’ll be taken to the Order Tracker, where you’ll receive live order updates and real-time GPS tracking of your assigned courier. Accidentally closed the Order Tracker? Just click on the “Track Your Order” link provided in your confirmation email or click on “Order History” section of your TazineEats Account and click on “Track Order”.

After submitting your order, you will see your confirmation on the Order Tracking page. This means that your order has been sent to the restaurant. You’ll be able to see when the restaurant has confirmed your order in the Order Tracker.

Occasionally a restaurant can’t accept your order. If this happens, TazineEats will contact you as quickly as possible via phone or email. If you paid online with your credit or debit card, you will be refunded for the entire purchase.

You can check the status of your order anytime by going into your Order History and click on “Track Order”.

Yes! You can see exactly where your courier is with live GPS tracking. Some restaurants use their own couriers. In those cases, GPS tracking is not available.

After you place an order with TazineEats, you can submit feedback from your experience with the restaurant and courier under Order History on your TazineEats account.

If you have further feedback or comments, chat with us on our live chat.

After Your Order is Confirmed

Please check the Order History page and click “Track Order” to view the live order updates.

If the restaurant does not have GPS tracking, they are using their own delivery service. If it’s before the estimated delivery time, allow the restaurant to continue preparing your food. If the estimated delivery time has passed, your food should be with you shortly.

If it is past the estimated time range of delivery, and your food hasn’t arrived, you can chat with us.

After the restaurant has confirmed your order, the closest courier will soon be assigned to pick up and deliver your order. Our system accounts for the time restaurants need to prepare the food, so it may wait to assign a courier until the food is almost ready. We work hard to make sure your food is picked up and delivered to you.

You can confirm the details of the order you placed by checking the order confirmation email or by viewing the order in your Order History.

The restaurant is responsible for preparing and packaging your food. If something is incorrect or you have feedback, please let us know, and we’ll work with the restaurant to make things right. Live chat with us with the details of your order and your order number.

The ETA uses live GPS tracking, so it updates in real-time. Anything that causes a delay, such as busy kitchens, traffic jams, poor weather, concerts, etc., will cause the ETA to adjust accordingly.

Managing Your Account

If you forgot your password, click here to reset it. You will then need to provide your registered email address so that we can send you an email that will allow you to reset your password.

Your previous orders can be viewed by accessing Order History in your user account folder.

You can change your password in your Account Settings when logged in.

Restaurant Questions

Let us know which restaurant you have in mind by sending an email to support@TazineEats.com.

It would also be great if you tell the restaurant's owner or manager about TazineEats and that you would like them featured on the website.

Interested in featuring your restaurant on TazineEats? You can click , fill out a form and we’ll have a member of our team get back to you right away.

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